WHICH COUNTRIES DOES ETNIES.COM SHIP TO?
We currently offer shipping to Canada and Australia. All international orders will be processed in our warehouse here in Fontana, CA. Our online store will show pricing as $USD.
HOW WILL YOU SHIP MY INTERNATIONAL ORDER?
International orders will be shipped through a third party company called BorderGuru. BorderGuru will handle the shipping and customs clearance for your order.
BorderGuru will provide the customer with a quote for duties and taxes in the checkout, as well as tracking information for your package.
ORDERS ARE ESTIMATED TO ARRIVE IN 7-21 BUSINESS DAYS
WHAT IS YOUR RETURN AND WARRANTY POLICY FOR INTERNATIONAL ORDERS?
We offer a 30 day return and warranty policy. UNLIKE DOMESTIC U.S. ORDERS, WE DO NOT OFFER FREE RETURN SHIPPING ON INTERNATIONAL ORDERS. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING BACK TO ETNIES.COM.
Make sure you keep your tracking information and all necessary paperwork in order. We are not responsible if your package is lost in transit. Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout.
Items must be unwashed, unworn, and unused when returned to our warehouse. Please contact online customer service at customerservice@etnies.com.com to get a return authorization.
We offer a 30 day warranty policy on all footwear and apparel bought on etnies.com. If you have an issue, please contact customer service at customerservice@etnies.com
HOW LONG WILL IT TAKE TO GET MY INTERNATIONAL ORDER?
Once your order is shipped out, you will receive an order confirmation from etnies.com with the tracking information. Once you click the tracking it will take you to BorderGuru’s website with shipment details. Orders are estimated to arrive within 7-21 business days. We do not offer any expedited international shipping.
WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?
YES, the customer is responsible to pay for the duties and taxes during the checkout of your online order on etnies.com. Duties and taxes are calculated by BorderGuru during the checkout process of etnies.com. Duties and taxes must be paid at the time of checkout.
HOW CAN I REACH CUSTOMER SERVICE IF I HAVE TROUBLE PLACING AN ORDER?
You can contact customer service by email at customerservice@etnies.com. If you do email us, please make sure to provide us and exact list of the items you are trying to order and where you are trying to ship to. This will help us resolve your issues quicker.
CAN I SHIP MY INTERNATIONAL ORDER TO A P.O. BOX?
Unfortunately, we cannot ship your international order to a P.O. Box.
