PLEASE NOTE: Our Warehouse will not be able to ship orders from our site 12/30/21 - 1/5/22.

You will receive shipping confirmation and fedex tracking information for orders placed during that time period once shipping resumes from our fulfillment location on 1/6/22.

We apologize for any inconvenience this may cause during this time. Thank you

Shipping Update:Due to the increased volume of Holiday online orders FedEx is currently experiencing longer than usual shipping times. If you have already received your order shipping confirmation from our site, we recommend contacting FedEx support regarding any missing deliveries or questions regarding your tracking info.

COVID-19 Update:During this time, our customer service team is currently working remotely and handling an increased volume of requests. We appreciate your patience and support, and are doing our best to answer all inquiries as quickly as possible.

Currently we are experiencing a 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns. Our warehouse continues to ship orders as usual. Thank you for your patience!

etnies online customer service is available Monday - Friday 9:00 AM to 5:00 PM PST.

CLICK THE MESSAGE ICON LOWER LEFT CORNER OF OUR SITE FOR FREQUENTLY ASKED QUESTIONS LIKE STYLE RECOMMENDATIONS, PRODUCT SIZING, RETURN POLICIES, OR BY EMAIL AT:customerservice@etnies.com.

TO BEGIN AN RMA REQUEST FOLLOW THESE STEPS:

1. SUBMIT YOUR INFO USING THE ONLINE RETURN RMA REQUEST FORM.

2. PACK AND SEAL YOUR RETURN SECURELY THEN AFFIX THE PRE-ADDRESSED, PRE-PAID SHIPPING LABEL THAT WAS INCLUDED IN YOUR ORIGINAL ORDER.

[IMPORTANT NOTE] Please keep the 'Shipper Receipt' sticker attached to your FedEx label, or obtain a copy of tracking when dropping off your return for shipping. We do not have tracking info for your return shipment.

3. DROP OFF YOUR PACKAGE AT THE NEAREST FEDEX LOCATION.

[IMPORTANT NOTE] Once your tracking info shows delivered, please allow 10 - 14 business days for processing and payment to be returned to your account.

WHERE ARE YOUR OFFICES LOCATED?

Our U.S. headquarters is located in Southern Orange County.

Our offices are open 9:00 AM to 5:00 PM Monday through Friday.

Sole Technology Office 26921 Fuerte Drive Lake Forest, CA 92630

Sole Technology Warehouse 17300 Slover Avenue Fontana, CA 92337